Refunds will be processed only for genuine cases. Please notify bunchesbaskets.jp immediately in case wrong or defective goods are delivered. If the customer wants to raise a complaint against the quality of product delivered, the customer/recipient is required to provide the image of product delivered within 48 hours of delivery. Based on the nature of complaint Refund and Redelivery shall be processed. Any decision in this regard will be the sole prerogative of the website.

For a better response, request you to contact us. The representative of a company will reply you back and may request more details about the product or any defects therein.

Bunchesbaskets requires your full cooperation and support to resolve the issues. Only the amount for the wrong or defective goods in genuine circumstances will be reimbursed. In case an incorrect product is delivered by our business, it will be either replaced with the correct one or we will reimburse price differential.

The refunds are not guaranteed by bunchesbaskets.jp in the following circumstances:

1. Deliveries of fresh product, flowers, fresh fruits, handmade sweets, gifts, and preserved things sent at the incorrect address provided in order details
2. Deliveries unsuccessful due to receiver not present at the time of delivery and incorrect / incomplete address given by the sender or the refusal to accept the delivery.
3. Any issues arising with product caused by the mishandling of the goods.

Cancellation of an order: If you need to cancel an order, please notify us before we process the order. In this case, 8% of the ordered amount will be deducted to cover bank processing expenses and our charges. Any changes or modifications can only be made before we process the order. If you provide a valid reason for cancellation at least 72 hours before delivery, bunchesbaskets.jp will issue a full refund.