Refunds or replacements will be considered only in genuine cases. If a product is delivered incorrectly, arrives damaged, or is found to be defective, customers are requested to notify BunchesBaskets.jp as soon as possible. To assist us in investigating and resolving the matter efficiently, clear photographs of the delivered product must be provided within 48 hours of delivery. Depending on the nature of the complaint, we may arrange a replacement, redelivery, store credit, or refund. All claims will be assessed individually, and the final decision shall remain solely at the discretion of BunchesBaskets.jp.

For a prompt resolution, please contact us with complete details of your concern. Our customer support team may request additional information, photographs, or supporting documents to review the matter thoroughly.

We appreciate your cooperation in helping us address any issues. In verified cases, refunds will be limited to the value of the affected product(s). If an incorrect item has been delivered, we will either replace it with the correct product or reimburse any applicable difference in value.

No Refunds Will Be Issued Under the Following Circumstances

1. Deliveries of fresh flowers, fresh fruits, cakes, handmade sweets, gift baskets, plants, or other perishable products where the address, apartment number, doorbell information, or recipient details provided by the customer are incorrect or incomplete.
2. Delivery attempts that are unsuccessful because the recipient is unavailable, cannot be contacted, or refuses to accept the order.
3. Complaints regarding a product after successful delivery where the issue results from improper handling, storage, or misuse by the recipient or any third party.

Order Cancellation Policy

1. If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has been processed, prepared, or dispatched to our delivery partner.
2. For approved cancellations, a deduction of 7% of the order value may be applied to cover payment processing fees, banking charges, and administrative expenses.
3. Once an order has been processed, prepared, shipped, or handed over to the delivery team, cancellations, modifications, or refunds cannot be accommodated.
4. Under exceptional circumstances, BunchesBaskets.jp may review cancellation requests individually. Any refund granted shall be at the sole discretion of BunchesBaskets.jp.